Knoxville Senior AdvisorWest Hills Health and Rehab is a 194-bed nursing home at 6801 Middlebrook Pike, Knoxville, certified for Medicare and Medicaid and licensed by Tennessee's Health Facilities Commission as nursing home #145; CMS rates West Hills Health and Rehab 3 out of 5 stars overall in Care Compare data dated October 1, 2026.
How many stars does Medicare give West Hills Health and Rehab?
CMS rates West Hills Health and Rehab 3 out of 5 stars overall, with 4 stars for health inspections, 1 for staffing and 2 for quality measures.
| Measure | Value |
|---|---|
| CMS overall rating | 3 of 5 |
| Health inspections (CMS) | 4 of 5 |
| Staffing (CMS) | 1 of 5 |
| Quality measures (CMS) | 2 of 5 |
| Long-stay / short-stay quality (CMS) | 1 / 2 |
| Certification (CMS) | Medicare and Medicaid |
| Certified beds; average daily census | 194; 109.7 |
| Ownership (CMS) | Non profit - Corporation |
| Chain (CMS) | None listed |
| Medicare/Medicaid participation since | January 20, 2011 |
| HFC nursing home license | #145, 194 licensed beds |
| Secured / Alzheimer's beds (HFC) | 0 / 0 |
About 110 residents live there on an average day, 57% of certified beds, below the 80% median for certified homes in the seven counties.
What did West Hills Health and Rehab's latest health inspection find?
The most recent standard health inspection in CMS's data is dated November 15, 2024 and produced 5 health deficiencies, 5 from the routine survey and 0 from complaint visits.
Looking one cycle back to February 2, 2022, CMS shows 1 deficiency. Nearby certified homes have a median of 4 in their latest cycle, so this home sits above that mark.
CMS shows no fines and 0 payment denials in its three-year penalty window.
Is West Hills Health and Rehab well staffed?
CMS's payroll-based figures credit West Hills Health and Rehab with 3.78 total nurse hours per resident per day (above the seven-county median of 3.49), of which 0.69 are RN hours.
Nurse aides account for 2.02 hours per resident day. Weekend total nurse staffing is 3.37 hours per resident day. Nursing staff turnover is 73.0%, above the seven-county median of 52.9%; RN turnover is 75.9%. CMS counts 2 administrator departures in its measurement period.
Does West Hills Health and Rehab accept Medicare and TennCare?
CMS lists West Hills Health and Rehab as certified for Medicare and Medicaid, so it can bill Medicare for qualifying short-term skilled stays and TennCare (Tennessee Medicaid) for long-term residents who qualify through CHOICES Group 1.
Medicare's skilled nursing benefit requires a qualifying inpatient hospital stay of at least three days and pays in full only for the first 20 days; a daily coinsurance applies from day 21 to day 100. Long-term custodial care is paid privately, by long-term care insurance, or by TennCare. TennCare residents keep a $50 monthly personal needs allowance; the rest of their income goes toward the cost of care.
What are the alternatives near West Hills Health and Rehab in Knoxville?
The closest other certified nursing home is Legacy Park Health and Rehabilitation in Knoxville (0.8 mi, CMS 1 of 5), and the nearest acute-care hospital is Parkwest Medical Center, about 3.2 miles away.
| Facility | Miles (straight line) | Licensed beds | CMS overall rating | Latest CMS health inspection | Health deficiencies (latest cycle) |
|---|---|---|---|---|---|
| Legacy Park Health and Rehabilitation 7424 Middlebrook Pike, 37909 | 0.8 | 176 | 1 of 5 | August 13, 2025 | 5 |
| Wellpark Health and Rehabilitation 7512 Middlebrook Pike, 37909 | 0.8 | 32 | 3 of 5 | May 1, 2026 | 6 |
| Lyonsview Health and Rehabilitation Center 5837 Lyons View Pike, 37919 | 2.4 | 222 | 1 of 5 | May 19, 2026 | 5 |
| NHC HealthCare, Fort Sanders 2120 Highland Avenue, 37916 | 5.0 | 160 | 3 of 5 | January 22, 2026 | 6 |
| Senator Ben Atchley State Veterans Home One Veterans Way, 37931 | 5.2 | 140 | 5 of 5 | March 11, 2026 | 2 |
What should families ask before choosing West Hills Health and Rehab?
Take the CMS data with you. To begin, ask for the plan of correction covering the 5 deficiencies from November 15, 2024 and what has been re-checked since.
- Turnover of 73.0% is above the local median; ask what share of aides on nights and weekends are agency staff.
- With occupancy near 57%, ask which halls have openings and why.
- CMS shows a resident council; ask when it meets and how families raise concerns.
- Ask who the attending physicians are and how often they see long-term residents.
